Patient Navigator
Company: Comprehensive Community Health Centers Inc.
Location: Glendale
Posted on: May 3, 2024
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Job Description:
Description:PATIENT NAVIGATOR JOB SUMMARY Patient Navigators
work closely with patients, develop trust and support patients
while they learn to self-navigate their health information online.
Patient Navigator will be responsible for directing patients to
resources and manage information. PATIENT NAVIGATOR ESSENTIAL
DUTIES AND RESPONSIBILITIES Patient Portal - MU 1&2 Assist
patients with electronic access to their health information online
and on demand Run daily reports using computer systems to track
patients they have assisted Assist patients with the initial log in
process and provide overview of the portal features Train patients
on how to send messages to the clinics Assist patients over the
phone who may have issues navigating through the portal Deactivate
portal account (patient turns 12 years old) New Patient
Coordination Make phone call according to a defined protocol to all
new patient to address the following items: Welcome patient and
confirm appointment Provide appropriate directions / parking
instructions Insurance questions Instruct to bring appropriate
paperwork to the first visit Greet new patients and present new
patient educational materials, introducing all services offered at
CCHC Schedule patients for a dental or optometry initial visit if
patient has never had a dental or eye exam (depending on coverage
or can pay for service out of pocket) Assist patients to complete
registration forms and enrollment in Family PACT or hand them over
to Covered CA coordinator Capture referral source - how did they
hear about CCHC, why did they choose CCHC for their careThis data
can be used to strengthen marketing/outreach efforts in the
community and help direct efforts to develop partnerships with the
private sector or nonprofits/community organizations Call patients
after their initial visit to inquire on their satisfaction and
remind them of their next appointment. Log new patient complaints
and look for trends and recommend solutions Existing Patient
Coordination Collect Patient Satisfaction Surveys Ensure waiting
room, triage, exam rooms and MA work areas are stockpiled with
appropriate health education and marketing materials Outreach Call
and send welcome packets to new HMO patients assigned to our PCP
Processing PIP applications for patients Requirements:PATIENT
NAVIGATOR EDUCATION AND EXPERIENCE High school diploma or
equivalent; Associate Degree preferred Computer Literate with
competency in Microsoft Office; Web Online skills --- Prior
experience with HIPAA regulations preferred. 2 years experience in
Customer Service required preferably in Medical Field Bilingual in
Armenian, Russian, or Spanish requiredPATIENT NAVIGATOR PAY RATE:
$17- $19 hourlyPATIENT NAVIGATOR BENEFITS:Medical, Dental and
Vision - 100% paid by EmployerLife Insurance and Accidental
Dismemberment - 100% paid by EmployerPaid HolidaysPaid Time
Off401K401K MatchingFlexible Spending AccountFringeSupplemental
Insurance to the first visit#PM23Compensation details: 17-19 Hourly
WagePI0a685093c4d5-25660-34218930
Keywords: Comprehensive Community Health Centers Inc., Peoria , Patient Navigator, Other , Glendale, Arizona
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