Director, Special Investigations Unit - P&C Insurance
Company: USAA
Location: Phoenix
Posted on: October 2, 2024
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Job Description:
Why USAA?At USAA, we have an important mission: facilitating the
financial security of millions of U.S. military members and their
families. Not all of our employees served in our nation's military,
but we all share in the mission to give back to those who did.
We're working as one to build a great experience and make a real
impact for our members.
We believe in our core values of honesty, integrity, loyalty, and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityAs a dedicated Director, Special
Investigations Unit for Property & Casualty Insurance, you will be
responsible for the Claims fraud investigation strategy, program
management, regional management of investigative staff and the
results achieved. Develops investigative and other operational
priorities, manages workload balance, develops staffing strategies,
and evaluates operational results. - Ensures compliance with
policies and procedures contributing to fraud control objectives,
as well as compliance with state insurance fraud-related laws and
regulations.We offer a flexible work environment that requires an
individual to be in the office 4 days per week. This position can
be based in one of the following locations: San Antonio, TX; Plano,
TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Charlotte,
NC; or Tampa, FL. Relocation assistance is available for this
position.What you'll do: - - - - - - - Develops investigative and
other operational priorities, manages workload balance, develops
staffing strategies, and evaluates operational results. - - - - - -
- Creates and maintains industry and other business relationships.
- - - - - - - - Directs claims investigative teams, ensures
business performance and progress towards short- and long-term
objectives. - - - - - - - Develops and implements Claims Security
operational plans/policies in conjunction with senior leadership. -
- - - - - - Consults with senior leadership on strategic direction
for SIU. - - - - - - - Identifies emerging trends and develops new
investigation programs and processes. - - - - - - - Responsible for
communication and training tactics in support of new programs and
processes. - - - - - - - Regularly interacts with and influences
peers and executive management on significant operational issues. -
- - - - - - Responsible for measuring and reporting on business
outcomes for SIU strategy. - - - - - - - Develops collaborative
internal and external relationships with enterprise business
partners, vendors, and industry groups. - - - - - - - Coordinates
Claims Security Quality Assurance program. - - - - - - - -
Responsible for hiring, employee development, coaching, counseling,
performance evaluation and all leadership and management related
functions. - - - - - - - Ensures risks associated with business
activities are effectively identified, measured, monitored, and
controlled in accordance with risk and compliance policies and
procedures.What you have: - - - - - - - Bachelor's degree; OR 4
years of related experience (in addition to the minimum years of
experience required) may be substituted in lieu of degree. - - - -
- - - 8 years of progressive related (i.e., claims, law
enforcement, etc.) or 6 years of P&C experience plus military
service experience. - - - - - - - 3 years of direct team lead or
management experience. - - - - - - - - Demonstrated team
leadership, cross-functional collaboration, building business
solutions, and/or claims/investigation accountabilities. - - - - -
- - Experience using, interpreting, solutioning and leading with
data. - - - - - - - Proficiency at investigative protocols and
procedures that would include compliant claims or fraud
investigations to the specific state and regulatory requirements. -
- - - - - - Possess in-depth knowledge of insurance policies and
broad understanding of procedures related to SIU investigations. -
- - - - - - Capability to analyze data, conduct root causes
analysis, identify root causes, and recommend action plans and
strategies to overcome operational obstacles and achieve strategic
targets. - - - - - - - -Ability to act as a subject matter expert
to the claims organization to provide guidance and advice on a wide
range of fraud related risk and communicating effective courses of
action. - - - - - - - Skilled at presenting business
recommendations in a professional format.What sets you apart: - - -
- - - - Experience leading a SIU program. - - - - - - - Fundamental
knowledge of advanced fraud analytics. - - - - - - - SIU Project
experience. - - - - - - - Experience managing people leaders in
either Law Enforcement or SIU. - - - - - - - Deep network across
P&C industry. - - - - - - - Excellent communication,
interpersonal and problem-solving skills. - - - - - - - Exceptional
analytical and decision-making acumen. - - - - - - - Advanced
knowledge of both Core SIU investigation as well as organized ring
activity.The above description reflects the details considered
necessary to describe the principal functions of the job and should
not be construed as a detailed description of all the work
requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $120,550.00 - $230,400.00.Employees may be eligible for pay
incentives based on overall corporate and individual performance
and at the discretion of the USAA Board of Directors.Benefits: At
USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Peoria , Director, Special Investigations Unit - P&C Insurance, Executive , Phoenix, Arizona
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