Senior Operations Specialist - Participation/Syndication Loans (Hybrid)
Company: First Citizens Bank
Location: Phoenix
Posted on: October 5, 2024
Job Description:
Overview: This is a hybrid role, with the expectation that time
working will regularly take place inside and outside of a company
office. Candidates must live within a commutable distance to the
Phoenix office location. The schedule for this role is typically
Monday through Friday 8am-5pm -This Senior Operations Specialist
position is based on our Global Loans Operations
Participation/Syndication loan team; and establishes and maintains
ongoing maintenance support for commercial loans. Addresses
escalated or time-sensitive issues, disputes, and requests to
facilitate processes and associate workflow. Provides expertise and
guidance to align daily activities with service standards and
business goals. Identifies, recommends, and assists in implementing
process improvements. Aids management with special projects such as
reporting or monitoring performance. Serves as a leader for less
experienced specialists on the team through knowledge in work.
Responsibilities:
- Service - Handles complex, escalated, or time-sensitive issues
and requests. Determines target needs and provides resolution while
maintaining a high standard of service.
Establishing and ongoing maintenance
of commercial loans, researching and balancing sophisticated
information; and is a critical point of escalation particularly
within the Participation/Syndication Loan space. Interacts with
participant bank contacts independently to respond to ongoing needs
and to assemble information; improves client relationships as key
team member.Operational Support - Performs various operational
tasks that occur during customer, vendor, and associate inquiries.
Streamlines the workflow for other associates within the business
unit through operational activities. Identifies, communicates, and
makes recommendations to address process
inefficiencies.Documentation - Handles standard documentation and
files associated with daily activities, which may include
processing, reviewing, or distributing materials. Maintains and
updates department records either physically or within a
system.Business Expertise - Provides knowledge in area of work.
Researches and maintains strong knowledge of any laws, regulations,
and policies that affect specific job duties to produce work that
is accurate, efficient, and compliant. Utilizes product, system, or
process familiarity to resolve problems and handle customer
requests. Qualifications: Bachelor's Degree and 0 years of
experience in Operations or Customer Service OR High School Diploma
or GED and 4 years of experience in Operations or Customer Service
-Skill(s): Knowledge of Bank operations and regulatory or legal
environments -Additional Preferred Qualifications
Strong ability to multi-task, handle
high volumes, and support cross-functional teamsCommercial Loan
background preferably with Participation/Syndication Commercial
Loan experienceStrong written and verbal communication skillsStrong
attention to detail Ability to think critically and solve complex
scenarios
Keywords: First Citizens Bank, Peoria , Senior Operations Specialist - Participation/Syndication Loans (Hybrid), Other , Phoenix, Arizona
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