Service Coordinator (Hybrid Remote) - Scottsdale AZ

Company: Ziehm Orthoscan
Location: Scottsdale
Posted on: November 7, 2024

Job Description:

Ziehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Service Coordinator.



Why Work for Ziehm Imaging - Orthoscan Inc.?



There's something special about Ziehm-Orthoscan. There's a sense of pride that comes from building a product that helps improve people's lives and making the most of ourselves as a company and as individuals. We know the success of Ziehm-Orthoscan depends on every employee in our organization, it is our people who make the difference. We are on a new journey of growth, building on our assets: our brand, our financial strength, our global reach, and the strong commitment of our management and employees. Our journey focuses on leveraging our strengths to become a truly sustainable growth company and, ultimately, one of the most respected companies in the world.



What do we offer?

• - - - -
• Hybrid remote work - - - -
• The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career. - - - -
• A unique culture where people convert their passion into action. - - - -
• The kind of competitive compensation you would expect from a world leader. - - - -
• Ten paid holidays plus a generous PTO and vacation time plan. - - - -
• Great benefit plans, major medical, dental and vision. - - - -
• Company 401(k) plan with an employer match.What do we expect from you?
  
  
  • - - - -
  • You have a passion for serving others. - - - -
  • Creative and fresh thinking in your work. - - - -
  • A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities. - - - -
  • The ability and experience to perform the job duties successfully.JOB SUMMARY:
    
    
    
    Under the direction of the Customer Satisfaction Manager, the Service Coordinator is responsible for completing a variety of data entry assignments, maintaining logs, scheduling installations, tracking and processing Return Authorizations (RA's), and for providing customer service to in-coming callers and to other departmental personnel as needed.
    
    
    
    ESSENTIAL FUNCTIONS:
    
    
    • - - - -
    • Continually provide exceptional customer service to both customers and internal stakeholders. - - - -
    • Coordinates service dispatch calls, obtains purchase orders, complete forms for parts to be shipped by A/R. - - - -
    • Serves as a liaison for Service to Sales and Accounting Departments. - - - -
    • Logs customer concerns using standard processes and within regulatory guidelines and serves as a liaison for service to all departments. - - - -
    • Work with Sales Coordinator to schedule installations both Domestically and Internationally. Updates dispatch logs including the closing of Service calls on a daily basis. - - - -
    • Track Return Authorization (RA'S). Creates, closes and sends the appropriate documentation to customers for return parts. - - - -
    • Schedules incoming Service requests with appropriate Service team members. - - - -
    • Responsible for part ordering for customer orders. - - - -
    • Participate in weekly department meetings. - - - -
    • Responsible for escalating customer complaints to Regulatory Affairs or responsible department. - - - -
    • Creates estimates, obtains purchase orders, and verifies billing accuracy. - - - -
    • Coordinates with sales and accounting to set up new customers and resolve contract/warranty concerns. - - - -
    • Verify service reports for accounting department to process for customer invoicing. - - - -
    • Follows the company's Quality Policy, The Department's Quality Objectives, and understands how the work performed impacts Quality and overall customer satisfaction.
      
      BASIC QUALIFICATIONS:
      
      
      
      Education:
      
      
      • - - - -
      • High School Diploma or GED
        
        Experience:
        
        
        • - - - -
        • Minimum 2 - 3 years of customer service experience with an emphasis on addressing email inquiries and phone calls. - - - -
        • Must have strong computer skills with various Microsoft applications. - - - -
        • Salesforce or ServiceMax experience is a plus. - - - -
        • Previous experience in the medical field is a plus. - - - -
        • Scheduling and logistics experience is strongly preferred. - - - -
        • Experience with International Customer Service preferred
          
          COMPENTENCIES:
          
          
          • - - - -
          • Ability to work professionally with many different personalities and customers. - - - -
          • Demonstrated passion for problem solving and serving customers. - - - -
          • Excellent oral and written communication skills with a passion for working with customers. - - - -
          • Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects. - - - -
          • Strong desire to work in a team environment while contributing to the team success. WORKING CONDITIONS:
            
            
            • - - - -
            • Must be able to reliably commute to the office. - - - -
            • While in the office, work is performed in an office environment with peers in a team setting. - - - -
            • Remote work should be performed from a home office setting and should not be performed in a public location. - - - -
            • Ability to work from home (must have strong internet connection) Work Schedule:
              
              
              • - - - -
              • Typical workweeks are Monday through Friday, standard 40 hours with occasional overtime as needed to meet customer needs. - - - -
              • Optional Hybrid work schedule/split work week available after successful completion of training and 90-day review period. Hybrid schedule may be subject to change in order to meet business needs. - - - -
              • May require PPE and periodic exposure to low dose radiation.
                
                We support a drug free work environment.
                
                
                EOE/M/F/Disability/Vet All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
                
                
                
                
                
                
                PIc456fa0205ba-37248-35652699

Keywords: Ziehm Orthoscan, Peoria , Service Coordinator (Hybrid Remote) - Scottsdale AZ, Other , Scottsdale, Arizona