Supervisor Network Operations Nights

Company: HonorHealth
Location: Phoenix
Posted on: April 8, 2025

Job Description:

Overview:

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

The Network Operations Supervisor will support the Transfer Center, Bed Placement, and Staffing Coordination, as well as the Central Command Center.

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses nine hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 17,000 employees, 4,000 affiliated physicians, and 3,100 volunteers.

The incumbent will be based at an office, located at 50 E Dunlap in Phoenix.

Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

Join us. Let's go beyond expectations and transform healthcare together.

HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 4,000 affiliated providers and over 1,100 volunteers, HonorHealth seamlessly blends collaborative care and approachable expertise to improve health and well-being. People often say care feels different here - because it does. Learn more at HonorHealth.com.

Qualifications: Education
Bachelor's Degree in Healthcare Required

Experience
2 years Experience within a healthcare related field Required

Licenses and Certifications
Current Arizona licensure in related field Required
Must obtain a certification in their respective area of expertise within 1 year of hire or promotion date for magnet standards. Required

Responsibilities: Job Summary
The Supervisor-Central Operations is responsible for overseeing shift operations in the Network Operations Center to ensure uninterrupted operations including the coordination of patient movement, hospital throughput, communication, security dispatch, and operational continuity. The role involves supervising daily activities within the Network Operations Center, ensuring compliance with policies, and supporting leadership in hiring, training, evaluating, scheduling, and managing Network Operations Center personnel. The Supervisor is also accountable for implementing programs, setting goals and strategies, and ensuring adherence to operational and regulatory standards. This position plays a key role in ensuring the center's efficiency, facilitating patient flow, and upholding operational integrity across the network.

Supervise staff and ensure appropriate staffing levels, including hiring, onboarding, performance evaluations, and coaching. Develop employees to maximize productivity, ensure quality work, and align team objectives with the organization's mission, vision, and values. Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of department budget.

Actively support department operations, ensuring seamless workflow and achievement of organizational throughput goals. Serve as the first point of escalation for complex issues, ensuring timely resolution and clear communication.

Plans, establishes, and maintains the department schedule. Manages daily staffing needs and maintains responsibility for any scheduling activities.

Build collaborative partnerships with other department leaders, organizational stakeholders, and community members. Use data and evidence-based decision-making to enhance patient-centered care and operational excellence.

Promotes an environment that supports operational excellence by leading and directing the implementation of innovative technology and operational processes. Acts as a champion for department initiatives, driving improvements in throughput and efficiency.

Performs other duties as assigned.
Facility: Support Services Department: Network Operations Work Hours: Variable days of the week with rotating weekends from 7:00 pm -7:30 AM Shift: 03 - Nights Position Type: Regular Full-Time

Keywords: HonorHealth, Peoria , Supervisor Network Operations Nights, Other , Phoenix, Arizona