Application Support

Company: Collabera
Location: Phoenix
Posted on: April 17, 2025

Job Description:

Pay Range: $ 50- $55

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Job Description:
Day-to-Day Responsibilities:

Provide daily support for production applications, including payments and banking platforms


Troubleshoot technical issues and participate in incident bridge calls


Drive issue resolution and communicate status effectively


Perform root cause analysis and implement preventive solutions


Maintain and update operational documentation and contingency plans


Support system failover procedures, patching, and software deployments


Collaborate with technical teams and business stakeholders for issue resolution and updates


Participate in audits, risk reviews, and fulfill regulatory compliance requirements


Identify and implement opportunities for process improvement, automation, and enhanced monitoring



Must-Haves:

5+ years of professional experience in production application support


Strong background in Unix/Linux systems


Proficiency in SQL for data analysis and troubleshooting


Experience using monitoring tools (e.g., Splunk)


Understanding of incident management, release management, and risk governance


Strong problem-solving skills with excellent communication abilities


Ability to work under pressure in fast-paced, high-stakes environments



Plusses:

Hands-on experience with real-time payment processing systems


Knowledge of payment workflows and related security protocols


Background in financial or banking application environments


Proven track record of driving process improvement initiatives

Keywords: Collabera, Peoria , Application Support, Other , Phoenix, Arizona