Senior Help Desk Technician

Company: VirtualVocations
Location: Scottsdale
Posted on: November 6, 2024

Job Description:

A company is looking for a Sr Assistant Help Desk Tech for a remote position.
Key Responsibilities

Answer help desk calls and respond to customer inquiries
Assist customers in resolving technical problems and escalate complex issues as needed
Log and track inquiries, maintaining history records and documentation

Required Qualifications

High school diploma or G.E.D
One or more years of technical training in computer support preferred
Two or more years of technical or customer support experience
Experience with company products and operating systems
Experience working with company escalation policy

Keywords: VirtualVocations, Peoria , Senior Help Desk Technician, Professions , Scottsdale, Arizona

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